Shipping policy
Shipping Policy
Last updated: 17/04/2026
At Zenitvibe, we are committed to processing and shipping your order as efficiently as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment is received and verified.
Please note that processing times do not include weekends or holidays.
During periods of high demand, promotions, or holidays, processing times may be longer than usual.
Shipping Times
Estimated shipping times are provided at checkout and may vary depending on the destination, carrier performance, product availability, and fulfillment location.
Shipping times are estimates only and are not guaranteed unless expressly stated otherwise.
Delays may occur due to factors outside our control, including but not limited to:
- Carrier delays
- Weather conditions
- Customs processing
- Supplier or fulfillment partner delays
- Incorrect or incomplete shipping information
- High seasonal demand
Shipping Costs
Shipping costs are calculated at checkout unless a free shipping promotion is offered.
Any shipping charges paid at checkout are non-refundable, except where required by law or if the error was caused by us.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information, if available.
Please allow time for tracking updates to appear after the carrier has received the package.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If an order is delayed, returned, or undeliverable due to an incorrect or incomplete shipping address provided by the customer, Zenitvibe is not responsible for the delay or loss.
If a package is returned to us or our fulfillment partner due to an incorrect or incomplete address, any reshipment may require additional shipping charges. Any refund issued may be reduced by the original shipping cost, return shipping cost, and any applicable handling fees.
Lost, Stolen, or Delayed Packages
Once an order has been handed over to the carrier, Zenitvibe is not responsible for delays, lost packages, or stolen packages caused by the shipping carrier.
If your package appears to be lost or significantly delayed, please contact us at support@zenitvibe.com and we will do our best to assist you in filing a claim or locating the shipment.
If tracking shows that a package was delivered to the address provided at checkout, we are not responsible for stolen or missing packages after delivery.
Damaged or Incorrect Orders
Please inspect your order upon delivery.
If your order arrives damaged, defective, or incorrect, contact us immediately at support@zenitvibe.com with your order number and clear photos of the issue so we can review the case and determine an appropriate resolution.
Split Shipments
In some cases, items in the same order may be shipped separately depending on product availability, warehouse location, or fulfillment partner logistics.
You may receive multiple packages for a single order.
Fulfillment Partners
Because we work with third-party suppliers and fulfillment partners, shipping times, packaging, and carrier selection may vary depending on the product and destination.
Customs, Duties, and Taxes
For international orders, customers are responsible for any applicable customs duties, import taxes, VAT, or other fees imposed by their country or local authorities unless otherwise stated at checkout.
Zenitvibe is not responsible for delays caused by customs clearance procedures.
Order Refusals and Undeliverable Packages
If an order is refused by the customer or returned as undeliverable, any refund issued may be reduced by the original shipping cost, return shipping cost, and any applicable handling fees.
Contact
If you have any shipping-related questions, please contact us at: